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Syllabus and sample modules for Course 1572.
View Course Outline and Sample Modules 1 and 6
Introduction
The goal of this course is to teach students the knowledge and skills necessary to
install, configure, and administer Microsoft Exchange 2000. This course also provides
prerequisite knowledge and skills required for Course 1573, Designing Microsoft Exchange
2000 for the Enterprise, and Course 2355, Upgrading Microsoft Exchange Server 5.5
to Microsoft Exchange 2000.
Audience
This course is intended for IT professionals who will administer Exchange 2000
organizations. Candidates for this course operate in medium to very large computing
environments that typically have multiple physical locations, mixed client connection
protocols, and internet messaging connectivity.
At Course Completion
At the end of the course, students will be able to:
- Install Exchange 2000.
- Create and manage Storage Groups, Mailbox Stores, and Public Folder Stores.
- Create and manage public folders, users, contacts, and distribution lists.
- Configure full-text indexing.
- Create and apply mailbox store and public folder store Policies.
- Create a Simple Mail Transfer Protocol (SMTP) Connector to the Internet.
- Create and connect Exchange Routing Groups.
- Configure Microsoft Outlook® Web Access.
- Install and configure Instant Messaging.
- Implement and configure Exchange 2000 Conferencing Server.
- Monitor and tune Exchange 2000 performance.
- Backup Exchange 2000 data and restore Exchange 2000 after a disaster.
Prerequisites
Before attending this course, students must have:
- A working knowledge of Microsoft Windows® 2000.
- Completed Course 1560, Updating Support
Skills from Windows NT 4.0 to Windows 2000, or Course 2154,
Implementing and Administering Microsoft
Windows 2000 Directory Services, or equivalent working knowledge.
- Working knowledge of Networking, including Transmission Control
Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet
Information Services (IIS).
- Working knowledge of Internet protocols, including Post Office Protocol
version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), SMTP,
Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocol (NNTP).
Knowledge of Exchange Server 5.5 is beneficial but not essential.
Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft Certified
Professional exam:
Student Materials
The student kit includes a comprehensive workbook and other necessary materials
for this class.
The following software is provided for use in the classroom:
- Microsoft Exchange 2000 Server Evaluation Edition
- Microsoft Exchange 2000 Conferencing Server Evaluation Edition
- Microsoft Outlook 2000 Evaluation Edition
- Microsoft Windows 2000 Advanced Server
Course Outline
Module 1: Introduction to Microsoft Exchange 2000
Take a closer look: Download Sample Module 1 (Portable Document Format, 1.62 MB).
Topics:
Exchange 2000 Product Offerings
Integration with Windows
2000
Administrative Capabilities
Message Routing Capabilities
User
Capabilities
Developer Capabilities
Skills:
After completing this module, students will be able to:
- Define and describe the basic features, components, products and functions
of Exchange 2000 and messaging platforms in general.
- Describe the Exchange 2000 features.
- Describe how Exchange 2000 is integrated with Windows 2000.
Module 2: Installing Microsoft Exchange 2000
Topics:
Exchange and Windows 2000
Preparing to Install Exchange 2000
Installing
Exchange 2000
Default File Locations and Share-Point
Permissions
Troubleshooting Installation Options
Labs:
Lab A: Installing Microsoft Exchange 2000
Skills:
After completing this module, students will be able
to:
- Describe the prerequisite steps for an Exchange 2000 installation.
- Prepare for installing Exchange 2000.
- Install Exchange 2000.
- Perform special Exchange 2000 installations.
- Identify post-installation issues.
Module 3: Administering Microsoft Exchange 2000
Topics:
Introduction to Administrative Utilities
Introduction to Exchange System
Manager
Managing Administrative Security
Creating and Configuring
Administrative Groups
Using Exchange 2000 System Policies
Administering
Exchange 2000 Address Lists
Labs:
Lab A: Creating a Mail-enabled User Account
Lab B: Setting Security on
Administrative Groups
Lab C: Managing an Address List in Exchange
2000
Skills:
After completing this module, students will be able
to:
- List and describe the main components of Exchange System Manager that are
used for administering Exchange 2000.
- Manage administrative security for Exchange 2000.
- Create and configure administrative groups.
- Use Exchange 2000 system policies to administer Exchange 2000.
- Administer Exchange 2000 address lists.
Module 4: Creating and Managing Storage Groups and Stores
Topics:
Storage Groups
ESE Features of Exchange 2000
Creating Storage
Groups
Creating Stores
Managing Storage Groups and
Stores
Labs:
Lab A: Creating Storage Groups and Multiple Exchange 2000 Databases
Lab B:
Building a Full-Text Index
Skills:
After completing this module, students will be able
to:
- Create and manage storage groups and stores.
- Describe the ESE features in Exchange 2000.
- Commit data to a database.
- Index contents of databases.
- Describe search architecture.
- Administer full-text indexing.
- Troubleshoot full-text indexing.
Module 5: Creating and Managing Recipient Objects
Topics:
Creating Recipient Objects
Configuring Recipient Objects
Managing
Recipient Objects
Making Bulk Changes to the Directory
Configuring
Policies
Labs:
Lab A: Managing Exchange 2000 Recipient Objects
Lab B: Creating a
Recipient Policy
Lab C: Creating and Applying a Mailbox Store
Policy
Skills:
After completing this module, students will be able
to:
- Create recipient objects, including mailbox-enabled users, and mail-enabled
users, contacts, and groups.
- Configure users, groups, and contacts.
- Manage recipient objects by creating additional e-mail addresses, by
applying rights and permissions, and by moving mailboxes between databases or
servers.
- Make bulk changes to the directory by importing and exporting Active
Directory information.
- Configure recipient policies and mailbox store policies.
Module 6: Creating and Managing Public Folders
Take a closer look: Download Sample Module 6 (Portable Document Format, 1.05 MB).
Topics:
Introduction to Public Folders
Configuring Public Folder
Permissions
Managing Public Folder Replication
Replicating Public
Folders
Setting Public Store Policies
Labs:
Lab A: Creating and Configuring Public Folders
Lab B: Replicating Public
Folder Data
Lab C: Creating and Using Public Folder
Trees
Skills:
After completing this module, students will be able
to:
- Configure public folder permissions for the parent folder and describe how
permissions are propagated to subfolders.
- Create and monitor a public folder replica, and enable a public folder
referral.
- Use message state information to determine whether a public folder is
synchronized, to identify information stores maintaining replicas, and to
resolve content conflicts.
- Apply public store policies to the information store and explain conditions
under which multiple policies can be applied.
Module 7: SMTP in Microsoft Exchange 2000
Topics:
Introduction to SMTP
Configuring multiple SMTP Domain Names
Configuring
an SMTP virtual server
Configuring an SMTP connector
Troubleshooting SMTP
connectivity
Labs:
Lab A: Securing an SMTP Virtual Server
Lab B: Creating SMTP
Connectors
Skills:
After completing this module, students will be able
to:
- Describe the role of SMTP, Extension to SMTP (ESMTP), and DNS in Exchange
2000.
- Configure multiple SMTP domain names.
- Configure an SMTP virtual server.
- Configure an SMTP connector.
- Choose the tools for troubleshooting SMTP connectivity.
Module 8: Message Routing in Microsoft Exchange 2000
Topics:
Message Routing and Routing Groups
Connecting Routing
Groups
Determining Link Status
Routing Messages
Labs:
Lab A: Creating Routing Groups and Routing Group
Connectors
Skills:
After completing this module, students will be able
to:
- Define message routing and routing groups, create routing groups, explain
how message transfer works between servers running Exchange 2000 installed in
the same routing group and installed in different routing groups, and compare
how routing groups work in mixed and native mode.
- Describe each of the connectors you can use to connect routing groups,
including the routing group connnector, SMTP connector, and the X.400 connector.
- Describe how Exchange uses the link state table and the link state algorithm
to determine link status.
- Outline how Exchange 2000 selects a message route, how Exchange routes
messages between multiple routing groups, and how Exchange routes messages
outside of an Exchange 2000 organization.
Module 9: Message Flow in Microsoft Exchange 2000
Topics:
Message Flow Architecture
Working with Failed Links
Message
Tracking
Labs:
Lab A: Analyzing Message Flow in Exchange 2000
Skills:
After completing this module, students will be able
to:
- Describe the message flow architecture in Exchange 2000.
- Describe how Exchange 2000 handles failed links, including recovering a link
and rerouting messages.
- Enable message tracking as well as subject logging, and explain how to use
tracking to troubleshoot message delivery.
Module 10: Configuring Internet Protocols
Topics:
IIS Integration with Exchange 2000
Examining Client Connectivity and
Security
Kerberos Authentication
Front-End/Back-End Server Configuration
and Security
Configuring NNTP Services
Troubleshooting Client Connectivity
by Using Telnet
Labs:
Lab A: Creating and Configuring an IMAP4 Virtual Server
Skills:
After completing this module, students will be able
to:
- Describe the functionality that is provided by the integration of IIS with
Exchange 2000.
- Describe the message transfer process and the security options for Internet
clients using IMAP4 and POP3. In addition, describe how Lightweight Directory
Access Protocol (LDAP) is used in the message transfer process.
- Describe the Kerberos protocol version 5 authentication process.
- Explain the authentication process and the different firewall configuration
options when using front-end/back-end servers.
- Configure a NNTP virtual server, create and store newsgroups, and create
newsfeeds.
- Troubleshoot client connectivity using by Telnet.
Module 11: Accessing Microsoft Exchange 2000 with Outlook Web Access
Topics:
Examining Outlook Web Access Components and Process
Configuring an HTTP
Virtual Server
Securing Outlook Web Access Communication
Labs:
Lab A: Sending E-mail Messages by Using Outlook Web Access
Lab B:
Configuring an HTTP Front-end Server
Skills:
After completing this module, students will be able
to:
- Describe the benefits of Outlook Web access, the capabilities that Web
Distributed Authoring and Versioning (WebDAV) provide to Outlook Web Access
users, and the clients that are supported by Outlook Web Access.
- Explain the function of each component used by Outlook Web Access to process
a client request in a single server environment and front-end/back-end
environment.
- Create and configure an HTTP virtual server.
- Describe the authentication and encryption methods available when using
Outlook Web Access with a single server configuration and a back-end/front-end
server configuration.
Module 12: Configuring Instant Messaging
Topics:
Introduction to Instant Messaging
Basics of Instant Messaging
Instant
Messaging Terminology
Instant Messaging Components
Installing and
Configuring Instant Messaging
Instant Messaging Operations and
Considerations
Best Practices
Labs:
Lab A: Configuring and Using Exchange 2000 Instant
Messaging
Skills:
After completing this module, students will be able
to:
- Describe how Instant Messaging works and how it is configured.
- Identify and describe the components of Instant Messaging.
- Install and configure Instant Messaging server components and Instant
Messaging clients.
- Describe the Instant Messaging process and identify security considerations.
- Identify best practices for working with Instant Messaging.
Module 13: Implementing Microsoft Exchange 2000 Conferencing Server
Topics:
Capabilities of Exchange 2000 Conferencing Server
Architecture of Exchange
2000 Conferencing Server
Components and Technologies of Exchange 2000
Conferencing Server
Windows 2000 Dependencies
Configuring Exchange 2000
Conferencing Server
Labs:
Lab A: Installing, Configuring, and Using Exchange 2000 Conferencing Server
(optional)
Skills:
After completing this module, students will be able
to:
- Describe the capabilities of Exchange 2000 Conferencing Server.
- Outline the server-side components and services that work together to
provide conferencing functionality.
- Explain the components and technologies that Exchange 2000 Conferencing
Server provides.
- Outline the Windows 2000 components and services on which Exchange 2000
Conferencing Server depends.
- Describe how to configure and use Exchange 2000 Conferencing Server.
Module 14: Monitoring Microsoft Exchange 2000
Topics:
Tools for Monitoring Exchange 2000
Monitoring Exchange 2000 by Using The
Performance Console
Monitoring Exchange 2000 by Using Monitoring And
Status
Logging and Viewing Diagnostic Data
Labs:
Lab A: Monitoring Exchange 2000
Skills:
After completing this module, students will be able
to:
- Describe the tools that you use to monitor the performance of a computer
running Exchange 2000.
- Identify resource bottlenecks by monitoring Exchange 2000 and Windows® 2000 performance objects and counters using
Performance Logs and Alerts and System Monitor.
- Monitor services and resources, create notifications, and view server and
connector status by using Monitoring and Status.
- Assess system efficiency by configuring diagnostic logging on components and
using Event Viewer to view the log files.
Module 15: Disaster Recovery in Microsoft Exchange 2000
Topics:
Introduction to Disaster Recovery in Exchange 2000
Backing Up Exchange
2000 by Using the Windows 2000 Backup Utility
Restoring Exchange
2000
Creating a Disaster Recovery Plan
Labs:
Lab A: Backing up and Restoring Exchange 2000 Stores
Lab B: Recovering
Exchange 2000 Mailboxes and Messages
Skills:
After completing this module, students will be able
to:
- Describe the dependencies between Active Directory and Exchange 2000, and
explain the database technology that Exchange 2000 uses.
- Back up Exchange 2000 by using the Microsoft Windows 2000 Backup utility.
- Restore Exchange 2000.
- Create a disaster recovery plan.
Module 16: The Microsoft Exchange 2000 Challenge
Topics:
The Exchange 2000 Challenge is an activity used to review the entire course
and inspire classroom discussions.
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